ONLINE PAYMENT
TERMS & CONDITIONS
These online payment terms and conditions (“Terms”) apply to your use of the online payment transaction service (the “Service”) made available by EISOL Pte Ltd, a Singapore-based company trading under the name “EISOL Pte Ltd” (“We”, “Us”, or “Our”). These Terms constitute a contract between you and EISOL Pte Ltd. Please read them carefully. These Terms may be altered or added to by Us at any time that We determine necessary, with or without notice. By using the Service, you agree to be bound by the provisions of these Terms.
1. Terms
1.1. These Terms form part of EISOL Pte Ltd’s website terms and conditions of use, which govern your access to and usage of the EISOL Pte Ltd website. By agreeing to comply with the Terms, you also agree to comply with EISOL Pte Ltd’s website terms and conditions of use. If there is a conflict between EISOL Pte Ltd’s website terms and conditions of use and these Terms, these Terms shall prevail.
2. Grant of Rights
2.1. You may use the Service for the purpose of making payments to EISOL Pte Ltd via online credit card transactions, provided that you do not:
2.1.1. In any way damage or disrupt the Service and/or the operation of the Service;
2.1.2. Use the Service for any unauthorized or unlawful purpose.
2.2. Payments may be made using the Service for invoices generated by Us for Our products, services, and associated fees.
2.3. We reserve the right to suspend, amend, or cancel the Service at any time, either temporarily or permanently.
3. Payment
3.1. Payments using the Service may be made only using Visa or MasterCard credit cards.
3.2. We are not directly involved in the online payment process but through a third-party service provider.
3.3. All payments are to be made in Singapore Dollars (SGD) or other approved currencies.
3.4. We accept part payment of client accounts only where full payment of the account is made by the stipulated due date in the invoice. All other payments must be paid in full and by no later than the final date for payment set out in the invoice.
3.5. Upon completing a transaction using the Service, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct.
3.6. We have no liability for transactions that are incorrect as a result of inaccurate data entry during the use of the Service or for the loss of data or information caused by factors beyond Our control.
3.7. You will receive a confirmation email once the payment has been received by Our third-party service provider.
3.8. Once a payment has been made, it cannot be canceled. We do not accept any responsibility for refusal or reversal of payments, which shall be a matter between you and your credit card issuer.
4. Fees
4.1. Payments made by credit card attract a merchant service fee, which is dependent on the amount being transacted and the currency.
4.2. International cardholders using the Service may incur their own bank’s international service fees, in addition to the merchant service fee.
4.3. We may refund your payment or part of your payment in accordance with clause 5. Where there has been a refund by Us, we will deduct the merchant service fee payable from the refunded amount due.
5. Refunds
5.1. Requests for refunds must be made in writing together with proof that you have paid more than the outstanding amount owed on the account. Requests for refunds must be sent to contact@eisol.net.
5.2. Refunds, if applicable, at Our discretion, will only be made to the debit/credit card used for the original transaction.
5.3. The refund only applicable for the transaction pay to EISOL Pte Ltd.
6. Warranties and Disclaimers
6.1. You warrant that:
6.1.1. You are aged 18 or over;
6.1.2. You have the appropriate authority to validly accept the Terms and are able to and will meet your obligations in relation to the Terms.
6.1.3. The credit card used in connection with the Service is issued in your name.
6.1.4. You will pay the credit card issuer all charges incurred in the use of the Service.
6.1.5. The information supplied by you is true and correct.
6.2. To the extent permitted by law, We do not accept liability for any damage, loss, costs (including legal costs), expenses, indirect losses, or consequential damage of any kind which may be suffered or incurred by you from the use of the Service. If, for any reason, We are found to be liable to you for any damage or loss which arises as a result of your use of the Service, Our liability will not in any event exceed the dollar amount of the transaction which formed the basis of the damage or SGD$100.00, whichever is lesser.
6.3. We do not warrant or guarantee that the Service and/or your use of the Service will be error-free, immediate, virus-free, and/or continuously available or that the information provided through the Service will be complete, accurate, and/or up-to-date.
7. Indemnity
7.1. You agree to indemnify Us for any loss, cost, or expense suffered or incurred by Us as a result of:
7.1.1. Your breach of your obligations under the Terms;
7.1.2. Intentional misuse of the Service;
7.1.3. Your negligent acts or omissions in using the Service;
7.1.4. Any claim brought against Us by a third party in relation to your use of the Service.
8. Privacy and Use of Information
8.1. We will comply with Singapore’s Personal Data Protection Act (PDPA) in relation to any applicable information you supply to Us.
8.2. Any personal information supplied by you may be retained by Us until such time as you request that the information be removed.
8.3. We will use any information you give to Us and which identifies you only for the purpose for which it is supplied to Us, including contacting you to verify your credit card information, and will not use it for any other purpose or supply it to any third party except as required by law, authorized by you, or set out in these Terms.
8.4. You acknowledge that the credit card information supplied by you in relation to the use of the Service is processed through a secure third-party system. No credit card information is stored by Us, and We are PCI compliant.
8.5. Payments using the Service are made through a secure third-party website. We will use all reasonable endeavors to prevent unauthorized access to your personal information. However, We will not be liable for any direct or indirect damage or loss whatsoever for any interception and/or ‘hacking’ of any data or other unauthorized access to information provided by you for the purposes of using the Service.
9. Governing Law
9.1. These Terms are governed by Singapore law. The Singapore Courts have exclusive jurisdiction over any matter in connection with the Services and the Terms.