CUSTOMERS
Customer management and loyalty software to keep them coming back.
Build your customer database, grow repeat business and increase shopper spend with custom loyalty program.
Build your customer database with ease.
Add new customers directly at the point of sale
Save customer information seamlessly during checkout and rapidly build your customer database. Capture customer details with the option to email them their receipt.
Create customer profiles
Customer details are automatically stored under their profile where you can view their purchase history, loyalty and account balances.
Import your customer list into Vend
You’ve worked hard to build your customer database. Easily bring those contacts over to Vend with a simple CSV upload.
Attract new customers and increase revenue with gift cards.
Bring new customers into your store
Help your customers spread the love. Gift cards are the most requested item for birthdays and holidays, and are a great way to get new customers into your store.
Increase your revenue
65% of gift card redeemers spend 38% over the value of their gift card,* and are more likely to buy products at regular price. Take advantage of this opportunity.
*CEB Tower Group study, 2014 (USA).
Get set up in a flash
Gift cards are hassle free. Simply enable gift cards in your account, buy cards from our preferred supplier or your regular vendor, or get creative and make your own.
Get set up in a flash
Process gift cards using Vend on a web browser or the Vend iPad app.
Build great customer relationships
Create customer profiles
Treat your most valuable customers to regular discounts or targeted promotions. Simply create a VIP customer group and apply special pricing. Use groups to easily manage employee privileges and any wholesale operations.
Export your list to your email marketing tool
Export your customer database to your preferred email marketing tool for newsletters and targeted marketing.
Centrally manage your customer database
Manage one central customer list for all your outlets, including your ecommerce store. Your customer database and their purchase history will always be in sync no matter where your customers are shopping.
Issue store credit to your customers
Keep your customers coming back by issuing store credit instead of refunds or offer them as a goodwill gesture to important customers. Your customers will be able to redeem their store credit balance the next time they’re in your store.
Grow repeat business with your own customer loyalty program.
Create customer profiles
Treat your most valuable customers to regular discounts or targeted promotions. Simply create a VIP customer group and apply special pricing. Use groups to easily manage employee privileges and any wholesale operations.
Earning and redeeming loyalty rewards
Customers earn loyalty on every qualifying purchase and can redeem it in the future. Staff can view a customer’s balance at the sell and payment screens and apply that balance during checkout.
You're in control
Offer one simple loyalty reward rate on all products, or apply custom rates for special products.
Know your top customers
Understand who your most loyal customers are and how they spend. Easily see the total balance of loyalty earned across all your customers.
