top of page
  • My business has a lot of different needs, do you customize the software?"
    Need a tailored solution? If you are looking for a personalised solution to fit your specific needs, we’re here to help. As a first step, we suggest you talk to one of our Retail Solution Specialists about your business, and the specific features you require. Then our team can provide you with a custom solution for your business, and let you know if Vend is going to be a good fit.
  • Will Vend work with my existing workflows?
    We understand that you’re likely to have some pretty complex workflows for your business in place already. Vend works with a number of other business and productivity apps to help you do more online. Connect your sales, customer and product data in real time to a marketplace of business apps. Streamline and automate your retail operations, save hours of time each day double entering data, and trade seamlessly on multiple channels. Customize Vend with our API. Go even further and do anything you want with your Vend store, by building your own custom software solution on Vend world-class API.
  • Is there training available for my employees?
    We have a number of options for getting your employees up to speed and comfortable using Vend. Go to our fun Getting Started Guide and Vend University for video tutorials, articles, and other resources about how to use Vend (and how to be a better retailer in general). For a more personalized service, Vend offers custom training packages for you and your staff. Find out more. You can also search our global network of Vend experts who provide hardware, advanced POS training, and custom business solutions.
  • I can’t afford any downtime in my business, how do you manage this?"
    As far as crashes or outages, our entire server is backed up to the hour so in the (highly unlikely) event that something goes wrong, your data will remain safe. If anything, your data is actually safer when you store it in the cloud compared to saving it locally. Why? Because in case (knock on wood) something happens to your devices (i.e. you get the blue screen of death or they get stolen) you’ll still be able to access and take control of your information using other devices that can log into Vend. In terms of switching over to Vend, EISOL will work with you behind the scenes to get everything set up correctly for the targeted switchover date. This means you don’t have to worry about any downtime as you make the switch to Vend.
  • I’m already comfortable with my current POS system, is Vend really worth it?"
    Most people who switch to Vend never look back. Merchants love the software’s user-friendly and intuitive interface, as well as its features and integrations. You don’t have to take our word for it though; here are some examples of happy Vend customers and what they have to say about the POS. However, we understand that each business is unique and not all tools may be a good fit for you. That’s why we invite you to take a tour of our software and see if it meets your needs. You can also register for a free account to get a hands-on feel of how it works. Finally, you can always talk to our trusty Retail Solution Specialists for any specific questions or concerns and they’ll help you decide if Vend really is right for you.
  • If we run into any problems, can I call your support team any time?"
    We wouldn’t want you to get to get stuck either. Fortunately, Vend support is available 24 hours a day, 7 days a week. As a multi outlet customer you’ll also have your own dedicated Senior Account Manager working with you to ensure your transition to Vend is a smooth one, and to also help you with any problems you encounter.
  • I already have an online store, will Vend integrate with it?"
    Of course! It’s easy to open your shop window to the world and connect to the ecommerce stores you love. Products, inventory, customers and sales are synced in real-time across your channels, and can all be managed centrally from Vend. Talk to one of our Retail Solution Specialists so they can get you set up with an in-store and online solution to suit your business needs.
  • Can someone come and set up Vend for my business?
    If you’d like someone to come in and help with the implementation of Vend, then Vend have partners like us in various cities all around the world who would be happy to come to you. We can set up your POS system and educate you and your employees on how to use it. That way, you can focus less on the technical details and do more of what is important to you.
  • Is Vend compatible with my existing hardware?
    It’s very likely that Vend will play nice with the printers, scanners, and equipment you already have. Vend focus on making the software work with the best and most commonly used retail hardware. But to be sure, swing by Vend’s Hardware Guide as well as our online store for detailed specs on the hardware, peripherals, and computers compatible with Vend. Can’t find your existing hardware on our list of recommendations? Contact our Retail Solution Specialists to see how Vend works with your store’s existing hardware.
  • Will Vend work for franchises?
    Yes, Vend can help your franchise businesses improve productivity and significantly cut costs. Talk with one of our Retail Solution Specialists today about how Vend can work for your existing franchises.
bottom of page