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The F&B industry has long been grappling with several challenges, such as a shortage of workforce, high operational costs, and intense competition, leading many businesses to fail. However, digital ordering has emerged as a game-changing solution for leveraging mobile phone technology's power and offering customers additional order channels. Doing so enables customers to order their food without relying on waiters, thus streamlining operations and improving efficiency.
Moreover, digital ordering is aligned with the Food Services Industry Digital Plan (IDP), which aims to shift consumer behavior towards digital ordering, e-commerce, and food delivery to help SMEs in the food services industry overcome their challenges. The solution has proven especially useful during the COVID-19 pandemic, serving as the primary channel for consumers to continue ordering from their favorite restaurants while adhering to social distancing guidelines.
A key advantage of digital ordering is its ability to seamlessly connect to existing POS systems using API function, streamlining restaurant operations and enabling efficient order fulfillment. The connected suite of solutions can also address other issues, such as food waste management, by leveraging the input data from digital ordering and POS systems.
As the F&B industry evolves, digital ordering has become critical to its transformation. By embracing this technology, businesses can overcome existing challenges, enhance operations, and stay competitive in an ever-changing market.
We have curated a list of digital ordering solutions that F&b owners, Restaurant and Cafe operators, Hawkers, and any other food industries stakeholders can consider while planning to upgrade their ordering channels and using the technology to tackle some challenges has plagued the trade without sustainable solutions.
1. Rewardly Order!
Rewardly Order! is a digital ordering solution that stands out with its value-for-money features and practicality. It offers a comprehensive range of features that allow F&B businesses to streamline their operations, increase customer engagement, and boost revenue.
Rewardly Order! Empower F&B businesses to support various order types, including dine-in, takeout, pre-order, and delivery, making it a versatile solution for the merchant. The ultra-lightweight platform makes starting easy with just a web app and expands to the branded native app when the business grows.
With the build membership and loyalty CRM program, Rewardly Order! Make it more appealing to the new customers to try out their first Order and existing customers to continue using it with the accumulated rewards they have earned from past orders. It helps the merchant to solve the most complex part of their business, the repeating business!
Rewardly Order also offers perpetual licensing, which means businesses can enjoy the platform's benefits without worrying about the cost burden of recurring subscription fees. The pricing makes it a cost-effective solution for companies to save money in the long term. They can enjoy the free software upgrade in the future product roadmap.
Rewardly Pay - The integrated payment gateway in Rewardly Order! Allow the merchants to accept almost any payment method available in Singapore and Malaysia. The streamlined process makes it easier for customers to pay for their orders, increasing the likelihood of them returning for more. Rewardly Pay has a low MDR and no fixed transaction fees, making it inexpensive for small F&b businesses.
In summary, Rewardly Order is a value-for-money digital ordering solution that offers a complete range of features to help F&B businesses grow. Its unique benefits, including perpetual licensing, integrated payment gateway, and membership and loyalty program, make it a standout choice for companies looking to be successful in F&b digital ordering.
2. McDonald's
The McDonald's Mobile Order app is the perfect solution for customers who love the convenience of mobile ordering. As a restaurant that needs no introduction, McDonald's has created a purpose-built app that is easy to use and has all the functions you need to order your next Filet-O-Fish or any other favorite menu items.
The app includes a variety of features to ensure a seamless ordering experience. Customers can easily find the nearest McDonald's restaurant, order their food, and choose to have it delivered or pick it up in-store. The payment integration feature ensures that customers can quickly check out and pay for their orders.
The app rewards loyalty with points, free drinks, and discount meals for those who frequently order from McDonald's. It's worth keeping the app on your phone for these perks alone.
It's important to note that the McDonald's Mobile Order app is exclusively for ordering McDonald's food. However, this app is an excellent choice for those who love McDonald's and the convenience of mobile ordering.
The McDonald's Mobile Order app is a must-have for any McDonald's fan who loves the convenience of mobile ordering. With features like easy restaurant location finding, ordering, payment integration, and loyalty rewards, it's an excellent solution for anyone looking to order their favorite McDonald's meals quickly and easily.
3. Oddle Eats
Oddle, a platform established in 2014, has developed expertise and experience in the F&B industry, enabling restaurants to control their online sales, visibility, and operations better. With a hands-on approach, the Oddle team helps merchants succeed with pricing strategies, menu optimization, processes, and logistics, allowing restaurants to serve their online customers seamlessly. Food startups can bring their best food to consumers without intermediaries or hidden costs by using the Oddle platform.
Oddle aims to democratize online restaurant ordering, requiring no setup cost to join. Business owners pay a 10 percent commission fee per Order, which covers payment gateway and customer support costs. The platform allows restaurants to choose between using their drivers or Oddle's logistics partners, giving them control over their delivery fees. Oddle gives merchants total operations control by offering food brands direct access to real-time order history and frequency data. This allows restaurants to build relationships with their customers and optimize their offerings.
Moving forward, Oddle helps restaurants tackle challenges such as re-engaging customers and finding new customers by offering online and dine-in solutions aligned to facilitate restaurants' success. By building up their defensibility, merchants can have complete control over their customers' data, enabling them to capture and acquire customer data, grow, and retain their customer base. Through Oddle's upcoming dine-in solutions, the platform is passing on the know-how for merchants to fully control their customers' data, which is essential for their success in the competitive F&B industry.
4. SevenRooms
SevenRooms is a platform that helps restaurants and other hospitality businesses manage their operations, acquire customers, and increase revenue. One of the critical features of the platform is its delivery and pickup capabilities. With SevenRooms, businesses can create their own branded online ordering website, allowing customers to order directly from their restaurant. The platform also integrates with third-party delivery partners, such as Uber Eats and DoorDash, to expand businesses' reach and offer additional delivery options.
SevenRooms' delivery and pickup capabilities offer several benefits for businesses. By allowing customers to order directly from their restaurant, companies can avoid paying high commission fees to third-party delivery partners. The restaurant increases profitability and enables businesses to manage the customer experience better. With SevenRooms' order management tools, companies can easily manage orders, track delivery and pickup times, and communicate with customers throughout the process. Additionally, the platform offers insights and analytics, allowing businesses to track sales, customer behavior, and other key metrics to inform their business strategies and optimize their operations.
5. Aigens
Aigens is an online ordering platform that offers a range of solutions for businesses in the food and beverage industry. The platform allows businesses to create their own branded online ordering website and mobile app, allowing customers to order directly from their restaurant or store. Aigens also offers integration with third-party delivery partners, enabling businesses to expand their reach and provide additional delivery options. Aigens offers a range of customization options, allowing companies to tailor their online ordering experience to their specific needs.
Aigens' online ordering platform offers many benefits for businesses. By allowing customers to order directly from their restaurant or store, companies can avoid paying high commission fees to third-party delivery partners. With Aigens' order management tools, businesses can easily manage orders, track delivery and pickup times, and communicate with customers throughout the process. Additionally, they offer analytics and reporting tools, helping businesses to track sales, customer behavior, and other key metrics to inform their business strategies and optimize their operations. Aigens also offers marketing and promotion tools, allowing businesses to create targeted campaigns to attract and retain customers. Overall, Aigens provides businesses with a comprehensive online ordering solution that can help them increase revenue, reduce costs, and improve the customer experience.
6. Eats365
Eats365 is a point-of-sale (POS) system that offers a range of solutions for businesses in the food and beverage industry. One of its key features is its takeout module, which allows companies to streamline their takeout operations. With the takeout module, businesses can manage orders, payments, and inventory from a single platform. The module also offers a range of customization options, allowing companies to tailor their takeout operations to their specific needs. Additionally, the module integrates with third-party delivery partners, such as Uber Eats and Deliveroo, enabling businesses to expand their reach and offer additional delivery options.
Eats365's takeout module offers several benefits for businesses. By streamlining takeout operations, companies can reduce wait times and improve the customer experience. With the module's inventory management tools, businesses can better manage their supplies and avoid stockouts. The module also offers insights and analytics, allowing companies to track sales, customer behavior, and other key metrics to inform their business strategies and optimize their operations. Additionally, by integrating with third-party delivery partners, businesses can expand their reach and offer additional delivery options without other infrastructure. Overall, Eats365's takeout module provides businesses with a comprehensive solution for managing their takeout operations, enabling them to improve efficiency, increase revenue, and enhance the customer experience.
7. iMakan
iMakan is an online ordering system explicitly designed for F&b businesses in Singapore. The system provides businesses with a comprehensive solution for managing their online orders, enabling them to streamline their operations and improve the customer experience. The platform allows businesses to create their own branded online ordering website and mobile app, allowing customers to order directly from their restaurant or store. Imakan also offers integration with third-party delivery partners, enabling businesses to expand their reach and provide additional delivery options. It also allows companies to tailor their online ordering experience to their needs.
iMakan's online ordering system offers some benefits for businesses. By allowing customers to order directly from their restaurant or store, companies can avoid paying high commission fees to third-party delivery partners. With iMakan's order management tools, businesses can easily manage orders, track delivery and pickup times, and communicate with customers throughout the process. iMakan's online ordering system also supports customizable menu options, multiple languages, and specialized packaging to ensure the quality and authenticity of the food.
Overall, iMakan's online ordering system provides a comprehensive solution for restaurants to manage online orders, enabling them to improve efficiency, increase revenue, and enhance the customer experience.
8. WhyQ
WhyQ is a Singapore-based food delivery platform that focuses on delivering affordable hawker food to customers in the city-state. They founded in 2014 and has become one of Singapore's leading food delivery services—WhyQ partners with hawker centers and food courts to provide affordable and authentic local dishes.
The platform offers a range of features to both customers and merchants, including a user-friendly mobile app, real-time order tracking, and automated payment processing. WhyQ also provides merchants with various tools to help them manage their orders, including inventory management, sales analytics, and customer relationship management. With a focus on affordability, WhyQ charges merchants a flat fee of just 1 SGD per Order, allowing them to offer their dishes at competitive prices without compromising quality. Overall, WhyQ provides a convenient and affordable solution for customers looking to enjoy authentic hawker food while supporting local merchants and hawker centers.
9. NinjaOS
NinjaOS is an all-in-one online ordering and delivery system designed for restaurants and food businesses. The platform enables companies to streamline their online ordering and delivery operations, offering a range of features and tools to help them manage orders, payments, and deliveries. NinjaOS provides businesses with a customizable online ordering website and mobile app, enabling customers to order food for pickup or delivery easily. The platform also integrates with third-party delivery providers, providing businesses additional delivery options and expanding their reach.
With various tools for order management, payment processing, and analytics, NinjaOS enables businesses to optimize their operations and improve their customer experience. The platform offers real-time order tracking and automated payment processing, allowing companies to manage orders and payments seamlessly. Additionally, NinjaOS provides businesses with various analytics and reporting tools, enabling them to track sales, customer behavior, and other key metrics to inform their business strategies. Overall, NinjaOS provides a comprehensive solution for restaurants and food businesses looking to streamline their online ordering and delivery operations, enabling them to improve efficiency, increase revenue, and enhance the customer experience.
10. Biz FnB Digital Ordering
Biz FnB Digital Ordering is a Singapore-based technology company that offers different solutions for the F&B industry, including an online ordering system. Their online ordering system helps restaurants and food businesses streamline operations and improve customer experience. The platform provides businesses with a customizable website and mobile app for online ordering, enabling customers to place orders for pickup or delivery easily.
With a range of features for order management, payment processing, and analytics, Biz FnB's online ordering system enables businesses to optimize their operations and improve their revenue. The platform offers real-time order tracking and automated payment processing, allowing companies to manage orders and payments seamlessly. Additionally, Biz FnB's online ordering system provides businesses with various analytics and reporting tools to track sales, customer behavior, and other key metrics to inform their business strategies.
In a nutshell, Biz FnB's online ordering system is a comprehensive solution for restaurants and food businesses looking to streamline their online ordering operations and improve their customer experience. By providing businesses with various customizable features and tools, the platform enables them to optimize their operations, increase revenue, and enhance customer relationships.
11. Dining Butler
Dining Butler is a Singapore-based company that provides various digital solutions for the F&B industry, including an online ordering system. Their online ordering system can help restaurants and food businesses streamline operations and improve customer experience. The platform provides businesses with a customizable website and mobile app for online ordering, enabling customers to place orders for pickup or delivery easily.
Dining Butler's online ordering system offers a range of features for order management, payment processing, and analytics. The platform provides businesses with real-time order tracking and automated payment processing, allowing them to manage orders and payments seamlessly. Additionally, Dining Butler's online ordering system provides companies with various analytics and reporting tools, enabling them to track sales, customer behavior, and other key metrics to inform their business strategies.
Overall, Dining Butler's online ordering system is a comprehensive solution for restaurants and food businesses looking to streamline their online ordering operations and improve their customer experience. By providing businesses with various customizable features and tools, the platform enables them to optimize their operations, increase revenue, and enhance customer relationships. Dining Butler's focus on providing businesses with personalized support and guidance further reinforces its commitment to helping its clients succeed in the competitive F&B industry.
12. SkipQoo
SkipQoo is a Singapore-based company offering various digital solutions for the F&B industry. Their core product is a self-ordering system that allows customers to order and pay directly from their mobile devices. It provides businesses with better efficiency to increase sales.
SkipQoo's self-ordering system offers a range of features, including customizable menus, digital payments, and real-time order tracking. The platform enables businesses to reduce wait times and improve the accuracy of orders while also providing customers with a more convenient and enjoyable dining experience. Additionally, SkipQoo's platform integrates with various other F&B systems, including POS and kitchen display systems, enabling businesses to optimize their operations and improve efficiency.
Overall, SkipQoo's self-ordering system is a valuable solution for F&B businesses looking to enhance their customer experience and increase efficiency. By providing businesses with a range of customizable features and integrations, the platform enables them to streamline their operations and optimize their revenue. Additionally, SkipQoo's focus on user-friendly design and personalized support further reinforces its commitment to helping its clients succeed in the competitive F&B industry.
13. Dinlr
Dinlr is a cloud-based online ordering system designed for the F&B industry in Singapore. The platform enables businesses to streamline operations by allowing customers to order and pay for food online. The system offers a range of features, including customized menus, digital payments, and real-time order tracking. Additionally, Dinlr's platform integrates with various other F&B systems, including POS and kitchen display systems, enabling businesses to optimize their operations and improve their overall efficiency.
Dinlr's online ordering system offers a range of benefits for businesses in the F&B industry. By enabling customers to order and pay for food online, companies can reduce wait times, improve order accuracy, and enhance the overall customer experience. Additionally, Dinlr's platform offers a range of customization options, including adding special offers and discounts, helping businesses optimize their sales and revenue.
Overall, Dinlr's online ordering system is a valuable solution for F&B businesses looking to enhance their customer experience and increase efficiency. By providing businesses with a range of customizable features and integrations, the platform enables them to streamline their operations and optimize their revenue. Dinlr's focus on user-friendly design and personalized support further reinforces its commitment to helping its clients succeed in the competitive F&B industry.
14. YQueue
YQueue is an online ordering and queue management platform designed to streamline business operations in the F&B industry. The platform offers a range of features, including digital menu creation, online orders, and real-time queue management. Additionally, YQueue's platform integrates with various other F&B systems, including POS and kitchen display systems, enabling businesses to optimize their operations and improve their overall efficiency.
One of the critical benefits of YQueue's platform is its ability to enhance the customer experience. By enabling customers to order and pay for food online, businesses can reduce wait times, improve order accuracy, and enhance overall customer satisfaction. Additionally, YQueue's real-time queue management feature enables enterprises to manage customer flow and optimize their seating arrangements, ensuring a seamless dining experience for all customers.
Overall, YQueue's online ordering and queue management platform is a valuable solution for F&B businesses looking to enhance their operations and improve customer satisfaction. With its customizable features and integrations, the platform enables companies to optimize their revenue and efficiency while providing customers with a seamless and enjoyable experience.